InDrive Driver Faces Complaint After Allegedly Insulting and Threatening Passenger in Bacolod City
A male passenger was allegedly insulted, threatened, and harassed by an InDrive driver in Bacolod City following a misunderstanding.
Recently, the Facebook page RMN DYHB Bacolod 747 shared a video showing the driver allegedly humiliating his passenger. The video quickly went viral and drew various reactions from the online community.
In the video, the driver can be seen scolding the passenger over a disagreement involving an incorrect location pin. The misunderstanding reportedly started when the passenger insisted that the pin was correct.
During the argument, the driver allegedly threatened to return and confront the passenger. He also claimed that he was a seafarer and only drove for InDrive as a hobby. He further expressed his disagreement with the idea that customers are always right and challenged the passenger to file a complaint against him, saying he was willing to face the issue anywhere.
According to a video released by the Land Transportation Office Negros Island Region (LTO-NIR), the driver also mentioned that the passenger was his first trip of the day and reportedly offered to let him ride for free instead of paying.
Following the complaint filed by the passenger, the LTO-NIR has served the driver with a Show Cause Order.
The order gives the driver an opportunity to explain his side and respond to the allegations before the agency proceeds with administrative proceedings.
Meanwhile, the LTO-NIR assured the public that it takes complaints involving passenger safety, welfare, and dignity seriously.
The incident has raised concerns about how drivers handle disagreements with passengers, especially when misunderstandings happen during a trip. It also emphasizes the importance of maintaining professionalism and respect when providing public transportation services.
The social media users expressed their reactions to the incident:
