Male Customer Shares Awkward Experience at Fast-Food Chain Using Touch Screen System
A male customer shared his experience at a popular fast-food chain involving the touch screen ordering system.
Recently, Art Flores, a Facebook user, shared his experience after ordering at a fast-food chain using the touch screen system. The post quickly went viral and received reactions from the online community.
Flores simply wanted to grab breakfast, but things did not go as smoothly as expected. According to him, the line was already long, and some customers, especially elderly individuals, were having a hard time using the touch screen machines.
The elderlies struggled to select their orders, which caused delays and made the line even longer.
Art noticed that a special counter for senior citizens, pregnant women, and persons with disabilities was only opened later, after the line had already built up. He also pointed out that even younger customers sometimes take time using the system, which adds to the waiting time.
When it was finally his turn, he felt confident using the machine since he was already familiar with it. He quickly placed several orders and felt satisfied with how fast he finished. However, what he thought would be a smooth experience turned into a long wait.
After placing his order at around 7:34 in the morning, he waited for nearly an hour without receiving his food. Feeling hungry and frustrated, he decided to follow up his order and spoke with the staff and even the branch manager.
It was then explained to him that the store was calling out order numbers, not names. When he checked his receipt, he realized that his number had been called earlier, but he did not notice because he was expecting his name to be called.
Here is the full post:
“Muntik ng nasira ang Araw ko ngayung Morning
Gutom nako at gusto ko lang naman mag breakfast. Hindi ko na babanggitin kung saang branch ito, dahil wala naman akong ibang intensyon. Dahil bukod sa mahaba na nga ang pila, may mga taong hindi po familliar sa touch screen syatem para umorder,
real talk lang….
tulad nung nakasabay kong 2 Matanda,
nahirapan sila pumili dahil naiilang sila mag pindot pindot at nagkakamali pa, tapos malabo pa ung mata nila. so para hindi na masyado humaba ang pila, tsaka palang sila nag open ng Counter na para sa SENIOR CITIZEN, BUNTIS at PWD.
pero sa totoo lang kahit mga Gen Z, tumatagal umorder sa touch screen system na yan.
So “Eto na nga”… To cut the Long story short,
It’s my Turn… So ako na! mejo confident ako
mag ta ta ta touch screen dahil may experience at knowledge naman ako about that,
so mejo niyabangan ko pa nga, dahil napakabilis ko naka order, in fact 4 na meal sa mag kakaibang variants ako namili. angas diba?
mga alas syete kaninang umaga, or around 07:34 am to be exact, lumabas yung ticket ko… Now, mag aalas nuebe na! Time check 8:53am, Wow! almost an hour nako naghihintay sa order ko.
hanggang sa nag reklamo na ako, pinakausap na sakin yung nag take ng order ko,tinawag nadin
pati yung branch manager.
Sorry, hindi ko po sinasadya na mejo tumaas ang boses ko, pasensya napo talaga, siguro dala nadin po ng gutom.
“So ereh na nga” Pinaliwanag nila sa akin…
at ipinagtataka ko din…. lahat daw kase ng ticket na lumalabas is NUMBER, So number system talaga sila, kaya tinanong nila kung anung number daw ba ako? so, chineck ko ung ticket ko…
at naka smile ko sinabi sa kanilang…
“heLLO” at dun ko na realize na…
kanina pa pala tinatawag ung number 07734
Kayo? anung Jolimorning kwento nyo?”
In a similar post, a content creator airs frustration over slow service at fast-food branch
The social media users expressed their reactions to the post:
